French Librairie (“we,” “our,” or “us”) is committed to protecting your privacy and safeguarding your personal data in compliance with the Kenya Data Protection Act, 2019.
This Privacy Policy explains how we collect, use, share, and protect your personal information when you interact with our website, WhatsApp catalogue, or any of our services.
Pricing and Accuracy of Information
We make every effort to ensure that book prices and product details displayed on our website are accurate and up to date. Prices are based on the publisher’s recommended retail price unless a specific discount is offered. All prices are displayed in Kenya Shillings (KES).
Occasionally, publishers may change prices unexpectedly, or errors may occur. In such cases, we reserve the right to either:
- Confirm with you before dispatch whether you wish to proceed with the new price, or
- Cancel your order and notify you accordingly.
Contract and Order Confirmation
When you place an order with French Librairie, you will receive an email acknowledging receipt. This does not yet constitute acceptance of your order.
Acceptance is complete only when we send you a Dispatch Confirmation Email confirming that the product has been shipped.
Any items not included in that confirmation do not form part of the contract.
Information We Collect
We may collect the following categories of personal data:
- Personal details: name, phone number, email address, postal/delivery address.
- Order information: books purchased, payment method, and order history.
- Payment information: we do not store sensitive payment details (e.g., card numbers, MPESA PINs). Payments are securely processed via third-party providers.
- Website usage data: IP address, device type, browser, cookies, and browsing behaviour.
How We Use Your Information
We process your personal data to:
- Process and fulfill orders, including delivery.
- Confirm payments and issue receipts.
- Provide customer support and respond to inquiries.
- Improve our website and services.
- Send marketing communications with your consent.
- Comply with legal and regulatory obligations.
Sharing Your Information
We do not sell or rent your data. We may share your data with:
- Delivery partners (e.g., G4S, Fargo Courier, EMS, local couriers) for order dispatch.
- Payment providers (e.g., M-PESA, banks) to process transactions securely.
- IT and support service providers who help operate our systems, under confidentiality
agreements. - Regulatory authorities or law enforcement if required by law.
Security of Your Data
We use SSL encryption and industry-standard safeguards to protect your data during transmission and storage. While we take all reasonable steps to secure your data, please note that no system is 100% secure.
You are responsible for maintaining the confidentiality of your account credentials and ensuring secure access to your devices.
Your Rights
Under the Kenya Data Protection Act, 2019, you have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate or incomplete data.
- Request deletion of your data (subject to legal obligations).
- Object to or restrict processing of your data.
- Withdraw consent for marketing at any time.
- Request a copy of your data in electronic form (data portability).
To exercise your rights, contact us at: info@frenchlibrairie.com
Cookies and Tracking
Our website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze site usage. You may disable cookies in your browser, but this may affect functionality.
Data Retention
We retain your data only as long as necessary to:
- Fulfill your orders.
- Provide customer support.
- Meet legal, accounting, and regulatory obligations.
When data is no longer needed, it will be securely deleted or anonymised.
Children’s Privacy
Our services are not directed at children under 13. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected such data, we will delete it promptly.
International Data Transfers
If you access our website from outside Kenya, your data may be transferred to and processed in Kenya, where data protection laws may differ from those in your country of residence.
Marketing Communications
We may send you information on new arrivals, offers, or promotions if you have opted in. You may unsubscribe at any time using the link provided in emails or by contacting us directly. Even if you opt out of marketing, you will still receive service-related messages such as order confirmations and delivery updates.
Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in law, technology, or our business practices. Any updates will be posted on our website with a new “Effective Date.”
Contact Us
If you have questions about this Privacy Policy or how we handle your data, please contact us:
French Librairie
📧 Email: info@frenchlibrairie.com
📞 Phone: +254 (0) 714 020332