FAQs
Got a question? We’ve got answers! Below, you’ll find solutions to some of the most common inquiries our customers have. Whether you’re curious about shipping, returns, or product details, this is the place to find the information you need. If you can’t find what you’re looking for, don’t hesitate to reach out. We’re always here to help!
Frequently Asked Questions:
How do I place an order?
You can browse our collection directly on this website or through our WhatsApp catalogue.
Once you’ve selected your books:
- Add them to the cart (website) or confirm titles via WhatsApp.
- Please provide your delivery location or preferred pick-up option.
- Complete payment via M-PESA
- Once payment is confirmed, your order is processed for dispatch.
Do you have a physical shop?
Not yet. French Librairie is an online French bookshop based in Nairobi. We fulfil orders through delivery or collection at our Nairobi, CBD pick-up point.
Do you only sell French books and resources?
Yes, French Librairie is fully dedicated to French books and learning resources. Our focus is to provide quality materials for learners, teachers, and anyone passionate about French.
In the future, we may expand to include other foreign languages, but for now, we specialize exclusively in French.
Where do you deliver?
We deliver:
- Within Nairobi: via rider, same-day or next-day.
- Outside Nairobi: via courier services like Fargo, G4S, Easy Coach, 2NK, Chania Genesis etc.,
- Pick-up option: from our Nairobi CBD collection point.
How long will delivery take?
Nairobi: Same-day (orders placed before 12 pm) or next-day delivery.
Other towns: 1–3 working days, depending on the courier.
Pre-orders: timelines are communicated individually.
How much is delivery?
Delivery fees vary depending on your location and the courier option you select. When checking out, you’ll be asked to choose your delivery zone or preferred courier service, and the exact cost will be displayed before you complete your order.
This way, you’ll always know the final delivery fee upfront, no hidden charges.
What payment methods do you accept?
We accept payments via M-PESA (details provided at checkout).
For schools and institutions, we also accept cheque payments only upon prior agreement.
Please note that all orders are processed only once payment has been confirmed.
Do you offer payment on delivery?
We do not support cash on delivery at the moment. All payments must be made before dispatch.
What if a book I want is out of stock?
If a book is out of stock on our website, the “Add to Cart” button will be replaced with a “Notify Me” button. Simply click on it and enter your email address. Once the book is back in stock, you’ll automatically receive an email notification.
Do you supply schools and institutions?
Yes! We work with schools, universities, and libraries for bulk textbook and storybook orders. Send us your list via email, and we’ll prepare a quotation
I’m an author. Can I sell my French book through French Librairie?
Yes, we welcome collaborations with authors of French resources. Kindly email us at info@frenchlibrairie.com with your proposal and sample pages for review.
Can you deliver outside Kenya?
Currently, deliveries are only available within Kenya. International shipping may be considered on request.